Our Values & Beliefs
Values & Beliefs
A Little Story behind the Picture
When we moved our facility to a new bigger place in 2018.
We want to put something in the hall of our office building to show our company values.
So, we had an internal discussion about what we write, and we asked ourselves a question...
When our customers talk about UIPI, what do we want to hear?
And these words come out of our mouths:
Professional, Reliable. Responsible, Authentic. Integrity, Innovative, Efficient...
Well, we think that’s too many.
Is there any word that might cover all these traits?
Then, we think of the word: REPUTATION.
It's like an internal compass that directs how we make decisions.
Like Warren Buffett says, "It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently.
At UIPI, we value our reputation more than anything else.
Our Values
● We believe in open and honest communication.
● We believe in competing on value, not price.
● We believe keep learning and keep growing.
● We believe everything starts and ends with quality.
● We believe the supplier should be the extended purchasing department of clients.
● We believe every customer deserves the very best, regardless if you are buying one bearing or 1,000.
● We believe do things right in easy times and do the right things in a hard times.
● We believe in the basic business rules - saying what we’re going to do, and doing what we've said.
● We DO NOT believe in shortcuts.
Our Beliefs
In July 2022, we received an RFQ for a CNC part from an old customer.
We have been cooperating for more than ten years. They definitely know that we can’t manufacture this part.
But still, they want us to help them select a qualified supplier from China, even though they know this will cost them a little bit more.
It sounds nice because we can earn some money from this quickly and easily.
But in fact, we’re reluctant to do so...
Because we understand sourcing from outside would be a little risky when we don't have 100% complete control in our hands.
That would be trading customers' trust for some small profits.
That small amount of money would not make us wealthy but could easily mess us up.
Trust is hard to build but easy to lose.
We're very careful about short-term gain for long-term pain.
